About Company
Founded in 2011 and located in Sialkot Pakistan, the AHAH BROS one of the leaders I designing, manufacturing and marketing the Aqua Scape instruments all over the world. After gaining the perfect and respectable existence in the American & European Markets, our aim is to make mark in Middle East & Asian Market with our exceptional quality instruments. We are the best choice for the customers looking for tailor-made solutions in the Aqua manufacturing industry. We offer custom made contract manufacturing solutions to customers looking for the best Product designer and manufacturer.
CEO Message
Customer satisfaction is the main target of our work. The concept of the company, the thinking and the function of our competent and highly motivated staff is concentrated to this aim. AHAH BROS guarantees that all over the world get made instruments of the highest quality level. We place our highest aim on all part of our company’s administration, production & distribution. This is the basis to satisfy the demand of the global market and our high target today and in the future.
Director Message
Aquarium industry around the world while presenting AHAH BROS as world class manufacturer of aquarium instruments and delivering unrivalled quality products to our valued partners With these intentions we will strive to improve ourselves in terms of our three concept innovative precision, excellent performance and reasonable pricing strategy to retain your confidence in our company’s service and quality products. This is our promise to you, as well as that of our entire AHAH BROS team.
Overview
Director Message
Our AHAH BROS product range represents the layout care and maintenance instruments for planted aquariums which comes in different sizes and shapes for the best fit to your needs. We offer the highest quality of instruments combined with ergonomic and efficient designs that simplify the planting and cutting of any type or number of aquatic flora. Aqua green industry scissors, forceps and cutter will facilitate your work while maintenance of aquariums and will be a real addition of value in all your aquarium configurations.
How to Order
Our customer service department is available from Mon-Sun 9:00 AM to 5:00 PM local time to accept your orders. All purchase orders must be addressed to:
AHAH BROS
Ugoki Road, Muzaffarpur
51310-Sialkot,
(Pakistan)
The order may be placed by Email or by WhatsApp:
Ph: +92 307 587 3300 (WhatsApp)
Email: info@ahahbros.com or sales@ahahbros.com
Guarantee
All instruments manufactured by AHAH BROS are 100% guaranteed to be free of all kind of defects in workmanship or material. AHAH BROS recommends proper cleaning, lubrication and maintenance practices before, during and after use for best performance of the product. To be free of all kind of defects in workmanship or material. The guarantee will be void if it is established that the instruments have been misused.
Mission Statement
Aquarium industry around the world while presenting AHAH BROS as world class manufacturer of aquarium instruments and delivering unrivalled quality products to our valued partners With these intentions we will strive to improve ourselves in terms of our three concept innovative precision, excellent performance and reasonable pricing strategy to retain your confidence in our company’s service and quality products. This is our promise to you, as well as that of our entire AHAH BROS team
Our Philosophy
Customer satisfaction is the main target of our work. The concept of the company, the thinking and the function of our competent and highly motivated staff is concentrated to this aim. AHAH BROS guarantees that all over the world get made instruments of the highest quality level. We place our highest aim on all part of our company’s administration, production & distribution. This is the basis to satisfy the demand of the global market and our high target today and in the future.
Competence
In order to be competent company for our customers we keep updating our structure in terms of machinery used, hiring more technical employees bringing new products and positive changes in production techniques. Machines in our production line, experienced workers and centralized manufacturing system working like a backbone. That is the thing which encourages AHAH BROS to compete on better place as compared to our competitors because we do have better control over product design, consistency in quality and competitive pricing policy.
Logistics
Our logistics team executes most modern logistic to best serve our valued customers. Our extensive stock guarantees quick delivery times, articles which are not available in our easy stock, can be supplied in a short time under special priority service. We can usually deal with your order within 24 hours from receipt.
Materials
We manufacture all our products from martensitic stainless steel types (AISI 410, 420, 440) which are the highest quality. We intend to provide premium grade tools and ensure that qualified materials have been used while manufacturing and are best fit to the coral and aquariums.
Customer Support
Prompt and experienced after-sales service is very important to AHAH BROS. Our friendly and well trained customer support staff will feel pleasure to answer your all queries and requests about our products and services at any time, even if you are not looking for something in our range of products, but we will endeavor to help you with possible solution that best to your needs.
Production
In our production line we have skilled craftsmen’s who are utilizing their best efforts to bring best quality instruments in market through use of hi tech machines. We produce high quality aquascaping instruments from Pakistani, Japanese and German stainless steel.
Quality Assurance
All instruments passes through an intensive quality checks before releasing it to our valued customers. Our qualified employees visually inspect the instruments while considering about patterns, shape, important dimensions, finish and material conformance on the basis of master samples and drawings. This ensures the highest level of quality and service throughout our entire product portfolio. On the other hand; we test the hardness and chromium level of the instruments which are very important to consider for its durability and better functionality. Whereas we reject the defective lots straight away if it does not pass our quality checks. We also work with an independent testing house Sialkot Material Testing laboratory (SIMTEL) and Pakistan council of scientific material testing to attain our customer’s satisfaction.
Quality Control
The word “quality” is the most important factor to consider for every consumer, so to ensure the highest quality of our products we have a consistent quality control system in our company which guarantees that each instruments manufactured at AHAH BROS is of our total quality.
Research and Development
At AHAH BROS we design and develop instruments for the aquascaping of tomorrow, where we create ideas for new instruments, make modification in present versions to add more sophisticated products in our portfolio which comes with a combination of technology and many years of experience. This results in the very best solutions for user.
Terms & Conditions (General)
These terms of service shall exclusively apply to all offers, deliveries and services of Rensea, all sales are made on the basis of these below mentioned terms which are considered as accepted by the buyer when placing an order with us.
If after an agreement has been made or goods supplied, it is found that the purchaser is not, or is no longer creditworthy, we are entitled to rescind the agreement or to require immediate payment of the goods supplied.
Each transaction will be deemed as agreement between Rensea and purchaser.
All agreement must always be made in writing.
Any assignment of claims is subject to our consent.
Prices
All our offers / quotes are submitted without obligation based on Ex-works in US Dollars ex AHAH BROS premises at customer expense, exclusive costs for packaging, dispatch and insurance unless an agreement to the contrary is made. Prices stated in specific written quotations are firm for thirty days from the date given, and are otherwise subject to change without prior notice.
Payment
All orders are to be payable in advance upon receipt of invoice net in US Dollars unless otherwise agreed in writing. Payment terms shall be agreed separately in writing.
In cases of payment by PayPal, debit / credit card or bank SWIFT transfer the payment shall only be deemed to have been made when it has cleared. Freight charges, insurance, taxes or any additional costs shall be paid by customer.
Retention of title
The goods delivered by us remain our property until they have been fully paid. This also includes all goods supplied previously or at a later date.
Delivery time
Delivery times stated should be considered as approximate ones. We will try our best to deliver the goods on promised delivery time as per our order acceptance sheet whereas AHAH BROS accepts no responsibility or liability of any kind for failure to deliver within the time period quoted. In case of shortage of material, manufacturing delays, unforeseen circumstances, etc. The buyer will not be entitled to cancel the order or refuse delivery. Claims of compensation by the customer as a result of delayed will not be accepted unless otherwise agreed by AHAH BROS. But if the delivery is delayed by more than 160 days, the Purchaser is entitled to withdraw either partially or completely from the unfulfilled part of the agreement. AHAH BROS also reserves the right to make partial deliveries, all Shipments are made for account and risk of the buyer, unless otherwise agreed.
Shipping
If not instructed otherwise orders are generally shipped by express courier otherwise by air cargo / sea freight depending on weight and destination as instructed by buyer. Special shipping services are available on request which will be added in net invoice.
Transfer of Risk
The danger of depreciation or risk is transferred to the customer after the goods have been shipped or picked up from our premises by the customer. If the goods remain on our premises for reasons for which the customer is responsible, risk is transferred at shipping readiness. Any claims by the buyer regarding loss in transit will not be entertained unless reported in writing within 14 days from the date of invoice.
Claims / Complaints
Upon receipt of your shipment inspect all cartons for visible damages. If damaged contact your carrier. In case of any complaint regarding defects, discrepancy or shortages of instruments the purchaser must intimate us in writing within 05 working days. We shall not be liable for any damages due to improper handling, incorrect application or the like. If the Purchaser omits this notification, then the Products shall be deemed to have been accepted without complaint. In cases of justified complaints notified in time, AHAH BROS is entitled to replace the Products with 5 to 10 working days.
Marking / OEM Service
All instruments are marked with our brand name “AHAH BROS” item code number. Product labels contain maximum information about the products. We also give delivery of orders on OEM (“original equipment manufacturer”) basis. All products supplied unmarked or branded with purchaser brand name not covered by our guarantee.
Customized Products
In case of customized products customer undertakes to always accept and pay for the customized goods and he shall not reject the goods in the case of slight tolerances between ordered and delivered goods. AHAH BROS will accept complaints only if proof is furnished that the products manufactured by us differ obviously and appreciably from the order specifications. AHAH BROS has the right to add 10% more or less of price of instrument given for custom made instruments.
Product specification
AHAH BROS products are designed and manufactured according to the recognized institute of standards and technology. We reserve the right to modify the instruments illustrated in our catalogue as improved materials, finishes and designs become available.
Any product which has entirely different specification listed will be advised to purchaser before being supplied.
All products shown in our catalogue are made of surgical grade stainless steel material unless otherwise indicated.
Guarantee
Our warranty is valid worldwide and for 3* year from date of purchase. It covers any defects in material and craftsmanship. The company will repair or provide new instruments according to situation, however all fright charges must be at purchaser account. Damage resulting from inexpert use or misuse with regard to handling, cleaning, sterilization and storage does not fall under this guarantee.
Place of performance and jurisdiction
Place of performance for deliveries, payments (bank account) and dispute settlement venue is invariably Sialkot Pakistan. Only Pakistan jurisdiction shall be applicable to all parties concerned to such happening.